Customs Operations Manager in Chicago, Illinois, US

Our partner, a global freight forwarding and logistics provider, is seeking a knowledgeable and experienced Customs Operations Manager to lead their customs team in Chicago. With a strong reputation for delivering compliant, efficient, and client-focused international freight solutions, our partner supports global supply chains across air, ocean, and road transport. This role is ideal for a seasoned customs professional ready to take ownership of daily operations and lead a high-performing team in one of the industry's most critical areas.

Key Responsibilities:

• Oversee day-to-day customs brokerage operations, ensuring full compliance with U.S. Customs & Border Protection (CBP) regulations

• Lead, mentor, and manage a team of customs entry specialists and support staff

• Monitor and improve operational processes to drive speed, accuracy, and customer satisfaction

• Maintain strong relationships with CBP, PGA agencies, and trade partners to ensure seamless customs clearance

• Resolve complex entry issues and serve as the escalation point for customs-related matters

• Support internal departments and clients with guidance on tariff classifications, regulatory updates, and documentation requirements

• Stay up to date on industry regulations, ACE system changes, and customs modernization initiatives

• Prepare audits, reports, and performance reviews to support operational transparency and team development

What We're Looking For:

• 5+ years of experience in U.S. customs brokerage and international trade compliance

• Current U.S. Customs Broker License is highly preferred

• Strong leadership and team management skills

• In-depth knowledge of Harmonised Tariff Schedule (HTS), import regulations, and PGA requirements

• Familiarity with ACE, ABI systems, and customs entry software

• Excellent communication, problem-solving, and analytical abilities

• Strong attention to detail and ability to manage multiple deadlines in a fast-paced environment

What Our Partner Offers:

• Competitive salary and performance-based incentives

• Comprehensive benefits package, including medical, dental, vision, and 401(k)

• Opportunities for professional development and advancement

• Collaborative, growth-oriented work environment

• A leadership role within a globally connected organisation

If you're a customs professional ready to step into a leadership role in Chicago, we encourage you to apply today and join our partner's mission to deliver trusted, compliant global logistics solutions.